These Terms of Use (“Terms”) apply to a users’ (“user/your”) access to, and use of the MOVE Bikes rental service (“Service”). The Service is operated by [Movgo Bikes Pvt. Ltd.], and its subsidiaries, licensees, and affiliated companies (collectively, “MOVE Bikes/We”).
As a condition of using the Services, you agree to be bound by these Terms. By using the Services, you agree to these Terms, as may be updated from time to time. If you do not agree to these Terms, do not book, rent or take possession of the MOVE Bike vehicles (“Vehicle(s)”) or use the Service. Because these Terms are a legal contract between you and MOVE Bikes, it is important that you review the Terms carefully before availing the Services. These Terms are not intended to alter in any way or limit the terms or conditions of any other agreement that you may have with MOVE Bikes, including without limitation the privacy policy (“Privacy Policy”).
In order to use the Service, you are required to provide various information about yourself including your name, email address, address, date of birth and other personal information (“user data”), and are required to be over the age of eighteen (18) years. You agree that any information you provide to MOVE Bikes will always be accurate, correct and up to date. You shall not impersonate someone else or provide account information, an email address or any other information that is not your own.
All bookings require to be made in advance. At the time of booking, the full fee for the rental of the Vehicle (“Rental Fee”) as laid out in the Pricing Policy, shall be paid by you.
Should you wish to cancel your booking, or reduce the period of rental, you are required to do so before the start of booking, by sending an email request or over the phone or by visting the booking platform. In the event of cancellation the user shall be liable to pay cancellation costs as under the Pricing Policy.
In the event you wish to extend a reservation, you shall contact MOVE Bikes and put forth your request. Please note that MOVE Bikes is under no obligation to extend your reservation, and may do so only if a) the Vehicle is available for use for the additional period requested; and b) the request to extend is completed prior to the scheduled expiration time of your existing reservation.
Customers must present a valid original driving license for riding a motorcycle (with/without gear, as applicable) at the time of pickup. The license will be securely retained by the station team and returned upon the bike's return.
Residential Address Proof - Customers must present an original government-issued ID proof, such as Aadhaar, Voter ID, or Passport, for verification during pickup or drop-off; private organization IDs are not accepted.
Local Address Proof- Outstation customers must provide valid proof of their local stay in the city, such as a lease/rental agreement, hotel bill, or PG receipt issued in their name.
In the event the documentation provided by a user is fake or invalid, the same would attract a penalty as detailed under clause 6.
We reserve the right to change the allotted vehicle at any time based on availability and operational requirements.
- Fill out an official police report form;
- Provide an accident report to MOVE Bikes in the manner prescribed;
You understand that while MOVE Bikes ensures that all its vehicles are maintained in the best manner, owing to the nature and amount of use, they may be prone to faults and breakdowns in rare situations. These vehicles are susceptible to breakdown once in a while owing to many uncontrollable situations. All breakdowns or incidents involving a Vehicle must be intimated to MOVE Bikes immediately, and we shall ensure a mechanic or other professional is assigned to rectify such defect, or a replacement is provided to you.
In the event of an accident leading to the damage of the Vehicle or any damage or injury to a third party and/or vehicle, you must immediately inform MOVE Bikes and:
The user shall be responsible for the costs related to the repair, recovery, and loss of use of any Vehicle resulting from any such accident, to the extent that insurance cover does not provide for the same. The user agrees and acknowledges that he/she shall be wholly responsible for all damages and costs arising from his/her failure to comply with these terms.
In the event of breach of any of the provisions of this Agreement, the user shall be liable to make good the damage caused to the Vehicle(s) and/or MOVE Bikes due to such breach. In the event of a breach of the provisions of Clause 'Usage Policy', where the breach has criminal consequences, MOVE Bikes reserves the right to initiate appropriate criminal proceedings against the user, and where there are no criminal consequences with respect to such breach, MOVE Bikes shall be at liberty to levy such penalty as decided under the Pricing Policy.
Despite any provisions of law to the contrary, you agree and acknowledge that any claim, theft, damages, liabilities that may arise during the possession of the Vehicle by you, and any penalty or fine levied due to, or arising out of your possession and/or usage of the Vehicle shall be your own responsibility, and you shall make good the same.
Despite any provisions of law to the contrary, you shall defend, indemnify, and hold MOVE Bikes and its officers, directors, agents, employees, and consultants harmless for damages, liabilities, claims, losses, costs, demands, suits, actions, and reasonable expenses (including attorneys’ fees and settlement costs) arising out of or related to any suits or claims by a third party brought against MOVE Bikes regarding any actions or inactions alleged or arising out of the use or possession of the Vehicle by you.
MOVE Bikes may terminate these Terms, or your access to the Services in the event of a breach of any of the provisions of these Terms by you, with or without prior notice. MOVE Bikes may also stop providing the Services to you, or all users when it is no longer practicable or feasible to do so. Otherwise applicable sections of the Terms shall survive termination. In addition to any termination rights, we reserve the right to enforce and prosecute any violations of these Terms.
This Agreement shall be governed by the laws of India, and the courts of Pune shall have exclusive jurisdiction with respect to any dispute arising hereunder.
According to Government Motor Vehicles Act 2016 under Section 185, a motorist caught under the influence of alcohol exceeding the permissible limit which is 30mg of alcohol in 100ml of blood is liable to be charged and the vehicle will be ceased by the City Traffic Police indefinitely. Under this circumstance, the MOVE Bikes user will be charged with the asset cost and downtime period.
If at any time, the user exhibits any signs of intoxication during bike pick-up, MOVE Bikes is at complete liberty to cancel the booking and no amount will be processed for refund.
Under a bike cease by City Traffic Police, MOVE Bikes will not be liable for any of the legal procedures set by the Court and the corresponding charges will be undertaken by the user himself. Under no circumstance is MOVE Bikes responsible for aiding the user.
If found intoxicated at the time of booking completion, the user will be further blocked from using MOVE Bikes services indefinitely.
If the user intends to cross state borders, he will be liable to cover the state taxes including penalties if charged with. MOVE Bikes will not be held responsible in case the user has been penalized due to lack of state-entry invoice that is obtained after completing payment before entering another state.
Gearless two-wheelers like Honda Activa and such are strictly prohibited to travel inter-city under any circumstances including medical emergencies, personal issues or more. For any incidence outlined above, the user is liable to pay a penalty amount of ₹300 at the time of two-wheeler return at the corresponding hub-station.
Survival: In the event of termination or expiration of these Terms for any reason, any provisions of these Terms that by their nature should survive termination of these Terms will survive termination of these Terms, unless contrary to the pertinent provisions herein stated.
Severability: If any term or provision in these Terms is held to be either illegal or unenforceable, in whole or in part, under any enactment or rule of law, such term or provision or part shall to that extent be deemed not to form part of these Terms, but the validity and enforceability of the remainder of these Terms shall not be affected.
Unenforceability: If any provision of these Terms or any word, phrase, clause, sentence, or other portion thereof should be held to be unenforceable or invalid for any reason, then provided that the essential consideration for entering into these Terms on the part of any Party is not unreasonably impaired, such provision or portion thereof shall be modified or deleted in such manner as to render these Terms as modified legal and enforceable to the maximum extent permitted under applicable laws.
No Agency: Each party to these Terms is acting and shall act solely as an independent contractor. In no way is either Party to be construed as the agent, or to be acting as the agent, of the other party in any respect, notwithstanding any provision of this Agreement. The Parties expressly agree that nothing contained herein shall be deemed to create the legal relationship of agent and principal or employer-employee between MOVE Bikes and the user.
No Waiver: No delay or omission by either Party hereto to exercise any right or power occurring upon any noncompliance or default by the other party with respect to any of the terms of these Terms shall impair any such right or power or be construed to be a waiver thereof. The terms and conditions of these Terms may be waived or amended only in writing or mutual agreement of the Parties. A waiver by either of the Parties hereto of any of the covenants, conditions, or agreements to be performed by the other shall not be construed to be a waiver of any succeeding breach thereof or of any covenant, condition, or agreement herein contained (whether or not the provision is similar).
Notices: Any notice required or permitted to be given to MOVE Bikes hereunder shall be in writing and sent or transmitted by (i) registered or certified mail; (ii) hand-delivery; (iii) email; or (iv) internationally recognized courier service, provided its receipt is acknowledged and, dispatched or sent or transmitted to the address specified MOVE Bikes. All notice required to be given under these Terms shall be addressed to:
MOVGO Bikes Pvt. Ltd.
Insspire coworking, 10th floor, One west, Balewadi high street, Pune, Maharashtra 411045.
or
admin@movebike.co
We may change the Terms or modify any features of the Services at any time at our sole discretion. The most current version of the Terms can be viewed by clicking on the “Terms of Use” section of the website. If you continue to use the Services after changes are posted, you will be deemed to have accepted the change.
