Privacy Policy
The Move Bike rentals, and its specific rental business affiliates and subsidiaries (collectively, “we,” or “us”) are Data Controllers for the purposes of this Privacy Policy (“Policy”). This Policy describes how we treat information that identifies, or can be used to identify, you as an individual (“Personal Information”) that we collect in connection with our vehicle rental business offline and through our websites and other online platforms where this Policy is located (we refer to these online platforms collectively as our “Platform”).
This Policy does not apply to:
Our collection of employment-related Personal Information.
Personal information collected by the network of licensees operated by us. We operate a network of licensees in provision of our services worldwide and are affiliated to many other companies through ownership. These licensees, affiliates and entrusted third-party vendors are independent companies, and they are not owned or controlled by us or covered by this Policy. We are not responsible for the privacy practices of our licensees or other similar third parties with whom you may transact.
Information that is not Personal Information or does not individually identify you, such as aggregated or anonymized data, aggregated preferences, vehicle identification numbers or GPS or telematics information that is not associated with your identity or used to identify you.
NOTICE AT COLLECTION
We collect Personal Information from you and about you. Here are some examples of the information we may collect, how we may use it, how we may disclose it and whether we share it for cross-contextual advertising purposes (“sharing”) or sell it. We acknowledge that, in some jurisdictions, we may be restricted under local law from collecting, using, and disclosing certain categories of Personal Information, such as telematics and vehicle data. Below this Notice at Collection, you will find more detailed descriptions of how we may collect, use and disclose Personal Information, including descriptions of what types or entities are our corporate partners or business partners.Our Personal Information Retention Criteria: These factors include what Personal Information is reasonably necessary to (i) fulfill the purposes for which the Personal Information was collected; (ii) provide our products and services or administer our relationship with an individual; (iii) protect our business, employees, organization and others; (iv) fulfill our legal, contractual and regulatory obligations; and (v) investigate and address issues that may include safety concerns, potential security incidents or policy violations.
HOW WE MAY COLLECT YOUR PERSONAL INFORMATION
We may collect your Personal Information in different ways. Below, you will find additional details and examples regarding how we may collect your Personal Information.
Directly From You. We may collect this information through our service providers. For example, we may collect your personal information when you:
Register for an account.
Request or purchase our products and services.
Download or use our Platform.
Submit an inquiry or other information to us.
Contact us via telephone.
Participate in our loyalty programs.
Provide information at one of our kiosks.
Interact with us in-person.
Complete an online form.
Contact our sales or support team.
Interact with our social media pages.
Otherwise engage with us.
Passively. For example, when you visit and navigate our Platform on any device. We may also collect information about users over time and across different websites and devices when you use the Platform. We may use tools such as analytics and cookies, including cookies run by third parties, to collect this information
From In-Vehicle Technologies and Telematics Devices. We may receive information about you from technologies that are native to or installed in vehicles, including through navigation systems telematics, gauges, GPS systems or event data recorders. This may also include information received from a dashboard camera or information received from original manufacturers (OEMs).
From Third Parties. We may receive information about you from other sources. For example, this may include receiving information from:
Our corporate partners, such as corporate discount program sponsors (including sponsors of employer/corporate rate plans and credit card and travel club discount programs) or corporate membership program participants.
Our business partners, including licensees, assigns, advertisers, analytics companies, booking channel providers, advertising networks, social media sites, companies that offer joint promotions with us or companies with which we collaborate to provide products and services, and companies that help us learn more about our customers, such as consumer reporting agencies, data brokers and data aggregators.
Third party devices.
Social media sites, including if you interact with one of our social media pages.
Your contacts who provide your information to us in connection with our products and services.
Companies that provide information to supplement what we already know about you, including consumer reporting agencies, data brokers and data aggregators. Certain third parties may link your name and email address to other information they have collected. This might include online usage information.
HOW WE MAY USE YOUR PERSONAL INFORMATION
Here are more details and examples regarding how we may use your Personal Information:
Directly From You. We may collect this information through our service providers. For example, we may collect your personal information when you:
To Provide You With Goods and Services. This may include fulfilling your requests for our products and services, completing transactions, issuing gift cards, confirming or offering insurance in connection with car rentals, offer services and discounts such as counter discount programs, military rates or government discounts, process employment funded payments, discounts or program and administering employment accounts in connection with our car rental services. This may also include providing options related to refueling and imposing fees following a rental.
For Accommodations Purposes. For example, this may include accommodating special medical needs (e.g., hand controls) and providing sickness protection.
To Run and Improve Our Business. We may use your information to analyse and improve our Platform, products and services. This may also include using your information for business administration purposes, such as for accounting, claims administration, dispute resolution, record keeping, legal, systems operations and administration, and other administrative purposes. This may also include using your Personal Information to provide our loyalty program. We may also use personal information to improve the content of our messaging and understand how you interact with our communications or our Platform. This may also include maintaining our fleet of vehicles, such as to locate the vehicle during your rental if the vehicle is lost, stolen, or overdue, to determine the time of the vehicle’s departure from and return to our rental location and to estimate the levels of fuel in the vehicle’s tank upon its return to our rental location.
To Communicate With You. This may include responding to your feedback or providing customer support. It may also include responding to your inquiries and questions. We may communicate with you about your account or our relationship. We may also contact you about this Policy or our Platform terms and conditions.
To Understand Your Interests. This may include understanding what products and services may be of interest to you or remembering your preferences. This may also include customizing your experience with us.
To Determine Your Identity or Eligibility. This may include confirming your identity in connection with our car rental services. This may also include evaluating your eligibility for our products and services and taking actions to suspend or terminate your ability to continue to rent vehicles or suspend or terminate your accounts with us.
For Marketing Purposes. We may provide you with marketing communications about promotions, our company and our products and services. This may also include using your information to personalize your experience on our Platform and with our products. We may also engage in cross-contextual advertising and retargeting. For more information about your choices related to these communications, see the Cookies and Electronic Communications section below.
To Combine Information. For example, we may combine information that we collect offline with information we collect through our Platform. We may also combine information we collect about you from the different devices you use to access our Platform.
For Legal or Security Purposes. This could include protecting our company and consumers who use our products and services. It may also include protecting our Platform or fulfilling our legal requirements. This may also include using your personal information to send emergency services. We, or our Service Providers, including Sift Science, Inc. (Sift Privacy Policy) may also use personal information for the detection and prevention of fraud, security threats, or other illegal activities or malicious behavior or for managing disputes.
As Otherwise Permitted By Law or As We May Notify You.
As Requested or Directed By You.
HOW WE MAY DISCLOSE YOUR PERSONAL INFORMATION
Here are more details and examples regarding how we may disclose your Personal Information:
Internally. We may disclose your information to our parent, subsidiary, and affiliate entities.
On Our Platform. For example, we may disclose your information on our Platform or on our social media sites.
To Our Service Providers. We may disclose your information with third parties who perform services on our behalf. For example, this may include companies that send emails on our behalf or help us run, evaluate or improve our Platform, including analytics companies and claims management providers.
To Corporate Partners. For example, we may disclose Personal Information to corporate discount program sponsors (including sponsors of employer/corporate rate plans and credit card and travel club discount programs) or membership program participants.
To Our Business Partners. For example, we may disclose Personal Information to OEMs, licensees, assigns, advertisers, analytics companies, booking channel providers, advertising networks, or social media sites. This may also include companies that offer joint promotions with us or companies with which we collaborate to provide products and services. We may also disclose Personal Information with companies that help us learn more about our customers, such as consumer reporting agencies, data brokers and data aggregators. If you participate in our loyalty program, we may disclose your Personal Information so you can receive benefits from a select group of our business partners.
To Insurance Companies. For example, we may share Personal Information with insurance companies in connection with a claim or dispute or for other legal purposes.
To Gift Card Companies. This may include gift card platform providers or gift card manufacturers.
To Any Successors to All or Part of Our Business. For example, if we merge with, are acquired by, or sell part of our business to another entity. This may include an asset sale, corporate reorganization or other change of control.
To Comply With the Law or To Protect Ourselves. For example, this could include responding to a court order or subpoena. It could also include sharing information if a government agency or investigatory body requests. We might disclose information when we are investigating a potential fraud.
For Other Reasons We May Describe to You.
As Requested or Directed By You.
YOUR PRIVACY RIGHTS
Based on your state of residence, you may have the rights listed below with respect to the Personal Information that we maintain about you. We may take steps to verify your identity, as permitted or required under applicable law, before we process your request. Verification may include asking you to provide information about yourself that we can match against information already in our possession.
In order to allow for efficient processing of any rights requests referred to above or any questions or any complaints regarding our data processing, please use the Data Subject Rights portal.
Notice. This means that you can request that we disclose what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, the categories of third parties to whom we have disclosed Personal Information, and the specific pieces of Personal Information we have collected about you.
Deletion. This means that you can request that we delete Personal Information about you that we have collected from you.
Correction. This means that you can request that we correct inaccurate Personal Information that we maintain about you.
Opt Out of Sale of Personal Information. This means you can request to opt out of the “sale” of your Personal Information, as this term is defined under applicable state law.
Opt Out of Sharing of Personal Information. This means you can request to opt out of sharing of Personal Information with third parties for cross-contextual marketing purposes.
If you would like to opt out of the sharing of your personal information, please note that, in addition to submitting a request below, you will need to turn off cookies as described in the Cookies and Electronic Communications section of the Policy. Please note that the choices you make may be browser- and device-specific, and your choices may be deleted if you clear your browser cache or cookies.
To Insurance Companies. For example, we may share Personal Information with insurance companies in connection with a claim or dispute or for other legal purposes.
Right to Non-Discrimination. This means that we are prohibited from discriminating against you if you exercise your rights under applicable law.
COOKIES AND ELECTRONIC COMMUNICATIONS
You have certain choices about how we collect, use and disclose your information in connection with our use of cookies and our provision of electronic communications. Certain choices you make are browser- and device-specific.
Cookies & Other Tracking Technologies:
Many browsers are set to accept cookies by default. You may be able to set your browser to disable cookies, or alert you when cookies are being sent. Many mobile devices allow you to disable the ability for certain geolocation information, such as GPS information, to be collected from your mobile device. If you disable cookies or refuse to accept a request to place a cookie, it is possible that some parts of our Platform will not function properly, and the advertising you receive when you visit our Platform or other online platforms may not be tailored to your interests. Certain options are browser- and device-specific.
Cookies: You can adjust your browser to control cookies to require your affirmative acceptance for new cookies, automatically reject cookies and/or delete or disable existing cookies. How you do so depends on the type of cookie and the browser that you are using. For more information on how to control browser cookies, click here. If information about your browser is not available through this page, please search your browser for instructions about how to opt out of cookie collection.
Flash Cookies: You may need to take an additional action to manage flash cookies, which you can learn more about here. Why? Because flash cookies cannot be controlled through your browser settings.
Google Analytics:We may use Google Analytics on our Platform to help us understand how you use our Platform. You can learn about how to opt out of Google Analytics here.
Facebook: We may use Facebook cookies to target ads to you. You can learn about how to opt out of receiving targeted advertisements from Facebook here.
Email Tools: You can also change your email settings to block the automatic download of images in email messages, as such images may contain technologies that help us understand how you interact with the message.
NAI Opt Out: We adhere to the Self-Regulatory Principles for Online Behavioral Advertising. To opt out of advertising cookies placed by the Network Advertising Initiative (“NAI”) online behavioral advertising member networks, and thereby limit the tracking of your online activity and the targeted advertising you receive, please click here. To opt out of advertising cookies for Your Online Choices if you are based in the EU, please click here.
Our Do-Not-Track Policy: Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to “do not track” signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.
Our designated service providers assist us with advertisement display functions and related analytics for our websites. To view information or opt out of Google Analytics for Display Advertising, please click here. Note that even if you exercise choice for targeted advertising, you will still receive general online advertising. Information regarding you and any interactions with us may be collected and utilized to provide you with targeted advertising on the web.
Marketing Communications:
You can opt out of receiving our marketing communications, which we may send by email or text message. Note that you will still receive transactional messages from us, including information about your account and responses to your inquiries
SECURITY
The Internet is not 100% secure. We cannot promise that your use of our Platform will be completely safe. We encourage you to use caution when using the Internet. We use reasonable means to safeguard Personal Information under our control. We use reasonable administrative, technical, personnel, and physical measures that are designed to safeguard and ensure the integrity of Personal Information. To help us protect your privacy, you should maintain the confidentiality of any logon IDs and passwords, member numbers, or other identifiers or credentials you may have set up or that were provided in connection with your participation in or use of our products, services, or websites. You should use a unique password for our Platform that is different than the passwords you use for any other sites or online platforms. If you have reason to believe that any account with us is no longer secure, you must immediately change your password and contact us.
Please do not include confidential information, such as your credit card number or account passwords, in any email or text you send to us or on any posting you make to a public area of a third-party social network page, especially since any such posting immediately becomes public. For a more secure way to communicate with us over the Internet, please click on the “Contact Us ” link on our Platform.
LINKS
Our Platform may contain links to other third-party sites that are not governed by this Policy. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for these third-party sites or their privacy practices. We suggest that you read the privacy policies of those sites carefully.
