MOVE Bikes takes onus for being absolutely transparent with our riders. Mentioned below is a comprehensive list of pricing for certain scenarios after you have created your reservation.
| Cancellation | 48hrs before the ride start time : Zero cancellation fee 6-48hrs before the ride start time: 50% of the ride fee,min RS.100 1-6hrs before the ride start time: 75% of the ride fee,min RS.100 Less than 1hr or after the ride start time:Complete payment forfeited Bookings made with a minimum locking fee of ₹29 are non-refundable. In the event of a cancellation, this amount will not be returned under any circumstances. Note: (Cancellation refund will be done through the original payment method within 7- 10 working days) |
|---|---|
| Reschedule before start | Modifications made more than 6hrs before booking start: ₹50 Modifications made within 6-2 hrs of booking start: ₹50 or 10% of the booking (which so ever is greater) Modification made within 2-1 hrs of booking start: ₹100 or 20% of the booking (which so ever is greater) |
| Extension Charges | Extension before start time: ₹50 extra plus the normal charges for the period extended Extension post start time: ₹250 extra plus the normal charges for the period extended Please note that extension is subject to vehicle availability Extension charges should be paid fully in either cash or through online payment methods in order to extend the booking successfully. |
| Shortening post start | No refunds would be provided in this case |
| Late Return | Late return penalties entail a charge of ₹100 plus double the hourly rental rate of the vehicle. |
| Extra km charges | After the exhaustion of free kms, the following charges will be applicable: For KTM and Dominar: ₹5/km For Royal Enfield and Honda CBR: ₹4.5/km For Geared vehicle (150cc to 250cc): ₹3.5/km For Activa 6G: ₹ 4/km For Infinity E.1 Electric: ₹5/Km For all other vehicles: ₹2.5/km |
Note :
All refunds shall be made through the original payment mode within 7-10 working days
MOVE Bikes reserves the right to charge a violation penalty on the rider
Weekend (Sat-Sun) rates may vary based on availability
Interstate travel is not allowed
The refunds for the repairs & maintenance done by customers on the vehicles shall be processed within 7-10 working days. The customer is required to share the bills with the MOVE bikes team.
List of penalties that can be applicable if rider violate terms mentioned here:
| Traffic and Parking violations | Full payment of fines + ₹500 per 30 days late in payment |
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| No Show | Bookings would stand cancelled if after 4 hours of booking start time the customer still doesn't show up. No refunds would be applicable |
| Overspeeding >= permissible limit for that segment | Initially two warnings, then charged at ₹ 200 for overspeeding 3rd time. Beyond 3rd warning a Penalty of ₹500 is charged (over and above any government fines that may have been levied) OVERSPEEDING LIMITS Non Geared Scooters: 75km/hour RE, CBR and Avenger: 100km/hour KTM and Dominar: 110km/hour All Other vehicles: 90km/hour |
| Key/Helmet not returned at end of reservation | ₹800 for each helmet ₹500 for key |
| Vehicle Damage | Insurance claim will only be taken in case the estimate is above INR 10,000/- In case of the repair estimate is more than INR 10,000 - the customer has to bear 1. The amount which is not covered under insurance claim 2. Rental amount for the number of days taken for repair Entire claim amount has to be paid by the customer upfront. MOVE Bikes will refund the amount claimed under insurance to the customer, as when the claim process is completed. |
| Towing and Impounding | No cost will be charged to customer if caused by vehicle failure & full cost to be charged to customer if caused by user negligence. |
| Helmet | One complimentary helmet is provided at no additional cost. An additional helmet (Extra) can be rented from the station for Rs. 50. Customers can only rent 2 helmets per booking. A fee of Rs. 800 will be imposed if the helmet is damaged or lost. |
| GPS Holder | In case the GPS holder is missing or broken/damaged, a penalty of INR 500 will be levied on the rider. |
| Petrol | MOVE Bikes does not provide fuel. The tariff mentioned is exclusive of fuel. MOVE Bikes provides one litre fuel while delivery of vehicle and expects the rider to return the same amount of fuel while returning the vehicle. In case there is excess fuel in the vehicle at the time of return, MOVE Bikes is not liable for any refunds for the same. In case there is shortage of fuel in the vehicle, the fuel charges as applicable have to be borne by the rider. |
| Operating Hours | All our hub stations are operational from 9 AM to 9 PM PM only, except Bangalore locations which are operated from 7 AM to 9 PM across Bangalore apart from the Koramangala location which is scheduled to operate from 9 AM to 9 PM. In case the rider fails to pickup/return the vehicle by station timings, the pickup/return will take place on the next day and the applicable charges will be levied on the rider. No pickup/return request will be entertained post station's operating hours. |
| Misconduct | Any misconduct with the station executive by the rider under the influence of alcohol or otherwise will result in cancellation of booking. The rider will not be eligible to any refunds in such case. |
| Customer Care timings | 07:00 AM to 10:00 PM |
In the event the rider is found to be under the influence of alcohol during a booking, the rider will be held liable for 100% of the vehicle damage bill as per the invoice received from the vehicle workshop
The rider will be liable for 100% of the entire vehicle damage bill in the event that the vehicle workshop and/or insurance company deem the damage to be consequential in nature (this will be clearly stated in the accident report). Consequential damage occurs when the rider continues driving even after an external vehicle impact, thereby severely undermining the condition of the vehicle.
In the event of a puncture to the Vehicle’s tyres during such time the Vehicle is in the customer’s possession (including change of tyre tube and similar), the customer shall be liable to repair the same, or pay the cost of repair to MOVE Bikes.
1.
Payments by riders shall be made with his/her credit card, debit card, E-wallets or cash. The rider is under obligation to ensure that the account from which the amounts are to be collected have sufficient funds or credit available to cover any charges. Rider is solely responsible for any associated bank or credit card charges or fees. Rider may be charged a processing fee for a declined credit or debit card payment.
2.
In the event the rider defaults on any payments, MOVE Bikes is entitled to charge reminder fees and default interest in accordance with the provisions of the law. In addition, MOVE Bikes may utilize third parties to collect amounts owed to MOVE Bikes by a rider.
3.
With all fees mentioned above, MOVE Bikes reserves the right to prohibit a rider from making a subsequent reservation until all outstanding fees in the rider's account have been paid in full. In the event a fee is incurred, riders will receive an invoice from MOVE Bikes that will have detailed payment instructions.
1.
Rider will be responsible for all towing and impounding charges associated with a collision.
2.
Rider will be responsible for all towing and impounding charges caused by rider failure.
3.
MOVE Bikes will be responsible for all towing and impounding charges caused by vehicle failure.
4.
Rider will be responsible for all applicable damages and costs, including those in excess of the applicable Damage Fee, arising from the ride's failure to comply with the terms of the Agreement and/or a violation of the law.
5.
Riders are responsible for paying all tolls at the time they are due.
